Introducing the Help You Build Guarantee!
Have you heard the news? We’re setting a new standard for builders merchants with our NEW Guarantee.
Where Other Brands Promise, We Guarantee It
Our Help You Build Guarantee is our commitment to you on stock, delivery and price. Because you deserve merchants you can trust, and a guarantee that proves it.
Why this Matters
"If you're in the trade, you rely on your merchant every day. And we know that when things go wrong, it slows everything down and cost you time and money." - Tom Elliott, CEO
This is about making your job easier. So where other merchants promise, we guarantee it.
Our Guarantee, Broken Down
The stock you need, delivered when you need it, at prices you can count on.
Never waste time making an unnecessary trip to your builders merchant.
- 300+ essential products guaranteed in stock
- Available to collect from your local Elliotts branch
- If we don't have it, we'll get it within 2 hours
If we fail, we pay! You can claim 20% of the product value as credit (up to £500)
Shop the Guaranteed Range →
We know delays cost time and money.
- Delivered when we say we will
- Complete deliveries with no shortages
- Reliable service you can plan around
If we fail, we pay! You can claim 20% credit on the affected order (up to £500)
Have questions? Check our FAQ →
Get competitive prices without shopping around.
- We'll match qualifying online prices
- Simply show us a live online URL in branch
- Applies at the point of purchase
We're Elliotts. We've been helping you build since 1842. And now we guarantee it.
— Tom Elliott
What you Need to Know
We get it to your site within 2 hours at no delivery cost to you. If we fail, you can claim 20% off the value of that line.
Only if a time window is explicitly confirmed on the commitment. Otherwise the guarantee is the day.
A stable, public URL showing the price - a permanent page, not a login, a basket, or a time-limited offer.
Contact your branch the way you placed the order - by phone, in person, or email - with your order reference and the evidence (a photo, or a live price link). We check it against the terms, and valid claims are credited to your account.
Yes, you must have a named Elliotts account to be eligible for the Help You Build Guarantee. If you don’t have an account with us, it’s free and easy to set one up. You can set up your account online, or at your local Elliotts branch.
