Privacy Policy

We take your privacy seriously. We are committed to protecting your personal information, set out in this policy.


This policy outlines how we look after your personal data. This includes when you, or your business request information from us, purchase goods from us, contact us, apply to set up an account, use our website, enter competitions or surveys etc...

By using this site, you accept the terms of and consent to us using your information in accordance with this policy. We will notify you of any changes to this policy by posting them on

What information is stored?

The amount and type of information we store depends on the purposes for which it was collected. For example:

When you sign up to our newsletter, the information we collect consists of name, email address, your nearest Elliotts branch and what construction categories you’re interested in hearing about.

If you open an Elliotts account, the information we collect will be financial such as payment card details, bank account details and information held by credit reference and fraud prevention agencies. When you make a purchase, we will store transaction data including your trading history and payments.

If you contact us with an enquiry, enter a competition or survey, we will collect your contact details for response purposes only, unless you opt-in and sign up to our newsletter. Depending on your preference, we will respond to your enquiry via telephone, post or email.

Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, such as the General Data Protection Regulation.

How will you use my information?

We will use your personal information to provide you with our services or online content and to respond accordingly to your requests and enquiries.

We may analyse the information you supply, so that we can offer a more relevant, tailored service suited to your requirements.

When will you contact me?

We will contact you with updates on your Elliotts purchases or with queries on your account. If you have agreed to receive our regular newsletters, we will email you depending on your preferences.

We may also contact you to;

  • participate in surveys
  • enter a competition or announce you are the winner of a competition
  • respond to your enquiry via your preferred communication channel.

Will you share my information?

We never share your information with any third party without your consent.

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

How long will you keep my information?

We retain your information for a reasonable period to fulfil the purposes we collect it for, such as legal and reporting purposes. To determine this time, we consider the amount, nature and sensitivity of the personal data. This is detailed in our Data Storage Policy. If you have any queries about this, contact us at

We will securely delete information that is no longer needed.

Can I find out what personal information you store about me?

Under the Data Protection Act you have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected.

Please email or contact us via post (FAO: Data Protection Office, Elliott Brothers Limited, Millbank Wharf, Northam, Southampton, SO14 5AG) if you would like to request this access.

How do I update or delete my data?

Please notify us via email ( or post (FAO: Data Protection Office, Elliott Brothers Limited, Millbank Wharf, Northam, Southampton, SO14 5AG) if you wish your data to be updated or deleted. We will respond to requests from you to update or delete your information within 48 hours.  

What is a cookie?

Cookies are small amounts of information regarding your browsing habits which we store on your device’s hard drive. Cookies make it easier for you to use our website during future visits.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but if you prefer you may be able to modify your browser settings to decline all cookies. This may hinder the performance of the website.

If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Elliotts website.

How do you use cookies?

Cookies allow us to monitor website traffic and manage the rate at which page view requests are made. They help us understand the profile of our visitors and to personalise the content of the website to create a better user experience.

Some cookies automatically expire when a browser is closed or after 24 hours. These include cookies about whether your browser has JavaScript enabled, information about how we should render images and information when you submit an enquiry.

What about third party cookies?

We embed content from YouTube, Twitter, LinkedIn and Facebook. Because of this, you may notice some cookies from these websites when you visit

We do not control these cookies and you should check the relevant third party's website for more information.

How do I contact Elliotts about this policy?

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

FAO: Data Protection Office, Elliott Brothers Limited, Millbank Wharf, Northam, Southampton, SO14 5AG

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