FAQs

Elliotts is open to both the trade and public. Our expert staff are here to help, no matter what level of experience you have. 

All Elliotts branches and Elliotts Living Spaces showrooms are open Monday to Saturday (with the exception of Bank Holidays). Click here to find the opening hours of your local branch.

Yes, vouchers are available to purchase in branch. Please speak to your local Elliotts branch for details. (Please note: vouchers are not available to buy or redeem online.)

No, you can buy online or in any of our branches without having to create an account. However, if you’d like to be able to see your order history and invoices online then you can set up an account with one click after your purchase.

You also get lots of other benefits by registering for an account. Head to our accounts page for more information.

If you already have a trade account with us, then we can link you to a web account so you can purchase online with all your terms in place.

Click here to link your account.

No problem, if you’ve forgotten your password you can click here to reset it.

If you’re still having problems you can contact our support team.

Yes, you can! Click here to access your MyAccount portal login. This will eventually be turned off and your payments and history will be available via your new MyAccount login.

Yes, please see more details on our delivery and click and collect pages.

Once your order has been placed you will be unable to change it online. Please contact the branch that is arranging your click & collect or delivery order – this information will be in your order confirmation email. Alternatively, our customer support team will be able to help you.

Please see our returns policy page.

We accept payment using all major debit and credit cards. If you’re an Elliotts credit account customer then you’ll be able to pay on account.

You’ll be able to choose your selected local branch via the branch finder. Head to your local branch page and click on “select this branch”. When viewing products, all stock information will relate to your selected branch.

If the product you want to collect from your local branch is out of stock, you’ll have the option to select the next nearest branch that has stock.

Alternatively, speak to your local branch for more information about out of stock products. We may be able to help source the product from another branch or let you know when we’ll have it in stock.

Once you’ve placed your order you will receive an initial confirmation email. This will contain all your order details.

You’ll then receive a follow up message, via email or text, to confirm when your order is ready to collect. Please don’t arrive at your collection branch until you’ve had this message.

Your click & collect order will be held by your chosen collection branch for 7 days.

Yes, you can. Just make sure that the person coming to collect your order has a copy of your confirmation email to show the branch team.

You don’t need to be home to receive your delivery. Please leave us clear delivery instructions when you checkout so we can leave your order where it’s safest. Rather than collecting a signature, the driver will take a photo of your delivered order.

However, we know that plans change. So if you will no longer be home to receive your delivery after placing your order, please let your delivery branch know. The contact information you need will be on your order confirmation.

We are adding products to the website daily. If the product you are looking for is not on our website, please speak to your local branch.

When selecting click and collect, you will only be able to select branches that have stock of the item. For delivery, we will use the closest branch that has stock of the selected item.

We’ve got a great team of product specialists and managers who will be able to help you source the products you need. You can drop them an email with your requirements here.