The Elliotts Help You Build Guarantee — Price, Stock, Delivery
We’re setting a new standard for builders merchants.
The Help You Build Guarantee is available to Elliotts account holders.
Not got an account? It just takes a minute to open one, either online or in one of our branches.
The stock you need, when you need it.
Over 300 essential products, guaranteed in stock for collection when you need them.
- Covers our Guaranteed Range product list
- If we don't have it, we'll get it to you within two hours
- If we fail, we pay! Claim 20% of the product value as a credit, up to £500
Delivering what we said, in full.
When we commit to a delivery, we guarantee it. If we fail, you can claim up to £500 back.
- Once we’ve confirmed a delivery, we commit to it
- We’ll deliver when we say we will – no shortages or surprises
- If we fail, we pay! Claim 20% of the delivery value as a credit, up to £500
Find it cheaper?
We'll match it.
If you find the same product available cheaper online, we’ll match it in branch.
- Same product, same quantity, and in stock – we'll match it
- Applies across products available from our merchant branches and tool centres
- Price match available at the point of purchase – just show the cheaper price in branch
“Where other merchants promise, we guarantee.”
Tom Elliott
CEO
Got a question?
Everything you need to know about our Help You Build Guarantee.
The Help You Build Guarantee comes in 3 parts - Stock, Delivery, and Price.
Stock - guaranteed-range products in stock when you collect, or we get them to site within 2 hours (or 20% off that line).
Delivery - what we commit to deliver arrives on the day and in full, or claim 20% off the order.
Price - find the identical product publicly cheaper online and available now, and we match it there and then.
We have over 300 products in our Guaranteed Range. You can see the full range here
Contact your branch the way you placed the order - by phone, in person, or email - with your order reference and the evidence (a photo, or a live price link). We check it against the terms, and valid claims are credited to your account.
Valid claims are paid as a credit to the named account that the order was placed under.
Yes, you must have a named Elliotts account to be eligible for the Help You Build Guarantee. If you don’t have an account with us, it’s free and easy to set one up. You can set up your account online, or at your local Elliotts branch.
Any claims must be made to the Elliotts branch you ordered from. Let us know what happened and bring your proof of purchase and any additional evidence. We’ll pay any claims as a credit to your account. Named Elliotts account required.