Returns
If you’d like to return your goods, or part of your goods, please contact your local Elliotts branch to arrange this.
If you no longer need a product you ordered:
- At our discretion, collection of goods may be subject to a charge equal to that of the original delivery charge
- There may be an additional charge to collect from some locations or for some product types due to distance and/or handling requirements
- At our discretion, returns may be subject to a restocking charge
- Goods are retunable within 30 days of receipt
Non-returnable goods
Unless faulty or delivered by accident, we will not accept returns for the following:
- Rapidly deteriorating products, such as turf or plants
- Perishable goods, such as cement or plaster
- Goods not suitable for return due to health and hygiene reasons
- Goods which have been cut, made to measure or customised in some way
- Goods which have become mixed inseparably after being provided
- Gift cards
- Out of date products
- Goods which have been removed from their original packaging and no longer in good sellable condition