How we're trading safely

We’re committed to helping you build come rain or shine.

But with the current coronavirus pandemic, we’ve put extra measures in place to ensure we do this as safely as possible. 

Here's how we're trading safely:

Keep a safe distance - coronavirus

Keeping a safe distance 

Whilst we’d love to greet you with handshake or a high 5, these are on hold for now. 

All our teams are up to date on the latest social distancing guidelines and will be keeping 2 metres apart.  

We ask that you do the same when visiting our sites.

Keep washing your hands - coronavirus

Washing our hands 

It’s simple, but effective. All our teams have access to plenty of soap and sanitiser and have been encouraged to wash their hands regularly and for 20 seconds.  

We’ll have pop-up handwashing stations outside every branch which you are more than welcome to use.

Keeping areas clean - coronavirus

Keeping areas clean 

Although we always keep our branches clean, we’ve put even more focus on this.  

Our teams will be regularly cleaning frequently touched areas, including door handles and payment terminals. 

Our yard teams will also be cleaning forklift controls after each use. 

Contact-free trading

Although it may be a while before we return to ‘normal’, we will continue to trade and help you build as best we can.  

To do this safely for all of us, we’ve made some changes to deliveries and collections to keep them contact-free: 

Receiving a delivery from us?

We’ve made some changes to the way we will deliver your goods to keep it safe for you and our drivers.  

Our driver will confirm the drop off point

Prior to your delivery, our driver will call you to confirm the drop off point. 

Your delivery of building materials will be off loaded by crane where possible

Where possible, we will crane-drop your delivery at the confirmed drop-off point. 

No need to sign for your order

We will not ask you to sign for your delivery. We will just leave you with a copy of the order of goods (this can be emailed if preferred). 

If the delivery cannot be made safely, it may be returned to the branch. 

Collecting an order from us?

If you are collecting an order from us, this will be done contact-free.

Pre-agreed time slot for your collection

All collections will be pre-booked to agreed time slots. This allows our teams to have your order ready for when you arrive and limits the amount of people in our car parks. 

Pick up your order from your collection point

Our teams will still be able to help load your vehicle as long as they’re able to adhere to social distancing guidelines. We may ask you to step away or stay in your vehicle while we do this. 

No need to sign for your order - collection

You will not need to sign for your collection, we will confirm this electronically.

Inside of our branches will remain closed for now

But when they do reopen they may look a little different.

Our teams are working behind the scenes to implement new measures to make your in-branch experience a safe one.  

We’ll release more details on this soon.

How to place orders

To order building materials for delivery or pre-arranged collection, please contact your local branch as usual. Orders are open to account holders only for now.

All branches will trade from 8am – 4pm Monday-Friday and will remain closed on Saturday. 

Exceptions to this: 

  • Our Fordingbridge branch remains closed for now. All Fordingbridge trade is going through our Ringwood branch. 
  • Elliotts Living Spaces showrooms remain closed, but we have designers working remotely. Please get in touch if you have any enquiries. 
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