How we're trading safely

We’re committed to helping you build come rain or shine.

But with the current coronavirus pandemic, we’ve put extra measures in place to ensure we do this as safely as possible. 

Here's how we're trading safely:

Keeping a safe distance

Keeping a safe distance 

Whilst we’d love to greet you with handshake or a high 5, these are on hold for now. 

All our teams are up to date on the latest social distancing guidelines and will be keeping a safe distance apart.  

We ask that you do the same when visiting our sites.

And don't forget a face covering if you're visiting the inside of our branches or showrooms. All branch and showroom staff will also be wearing them.

Keep washing your hands - coronavirus

Washing our hands 

It’s simple, but effective. All our teams have access to plenty of soap and sanitiser and have been encouraged to wash their hands regularly and for 20 seconds.  

We’ll have pop-up handwashing stations outside every branch which you are more than welcome to use.

Keeping areas clean - coronavirus

Keeping areas clean 

Although we always keep our branches clean, we’ve put even more focus on this.  

Our teams will be regularly cleaning frequently touched areas, including door handles and payment terminals. 

Our yard teams will also be cleaning forklift controls after each use. 

Contact-free trading

Although it may be a while before we return to ‘normal’, we will continue to trade and help you build as best we can.  

To do this safely for all of us, we’ve made some changes to deliveries and collections to keep them contact-free: 

Coming into branch?

Cover up - you must wear a mask when visiting our branches


Don't forget your face covering! These are now mandatory to wear in shops.

From 24th September, our branch and showroom staff will also be wearing face coverings when they're serving you or in public areas.

The other safety measures we have in place include:

  • Marked social distancing inside and outside of the branch
  • Hand sanitising stations as you enter the branch
  • Perspex protective screens at the counter

All branches will be limiting the number of customers inside and some will be operating a one-way system for additional safety.

The way you order from our sales counters will also change:

Keeping a safe distance

We’ll ask you to stand a safe distance away for the sales counter to place your order.

We've also installed Perspex screens on the counters for extra safety.

Emailed paperwork - Ordering - Elliotts

We’ll send your paperwork to you by email if possible.

Cleaning touched areas - Ordering - Elliotts

We’d prefer that you pay for your order by card/contactless or on account if possible.

We’ll be cleaning the payment machines regularly to keep them germ-free.

We’ve also changed how you’ll collect materials from our yards. After payment, our sales team will direct you on how to collect them.

Receiving a delivery from us?

We’ve made some changes to the way we will deliver your goods to keep it safe for you and our drivers.  

Our driver will confirm the drop off point

Prior to your delivery, our driver will call you to confirm the drop off point. 

Your delivery of building materials will be off loaded by crane where possible

Where possible, we will crane-drop your delivery at the confirmed drop-off point. 

No need to sign for your order

We will not ask you to sign for your delivery. We will just leave you with a copy of the order of goods (this can be emailed if preferred). 

If the delivery cannot be made safely, it may be returned to the branch. 

Collecting an order from us?

If you are collecting an order from us, this will be done contact-free.

Pick up your order from your collection point


Our teams will still be able to help load your vehicle as long as they’re able to adhere to social distancing guidelines. We may ask you to step away or stay in your vehicle while we do this. 

No need to sign for your order - collection


You will not need to sign for your collection, we will confirm this electronically.

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