Trading FAQ

Great news! We have re-opened our branches after a short closure.

We have made some changes to the way we trade to keep it as safe as possible for you and our teams.


Have a question about how we're trading now? Check out our Trading FAQ below. 


How can I order materials?

You can order your building materials for delivery or pre-booked collection by contacting your local branch.


Can I turn up to the branch to order materials?

Yes, you can! All our branches are now open for counter sales. There will be social distancing measures in place, so you may need to queue when you arrive. Find out more about the safety measure we're taking here.


Can I pay with cash?

We are still taking cash, but we would prefer that payments are made by card/contactless or are paid for on account. 


Are you opening on Saturdays?

No, not for now. Our branches will be open Monday - Friday, 8am-4pm. We hope to extend this soon. Watch this space!


Are you open to the public?

Yes we are! We are now open to all customers.


What safety measures have been put in place?

We want to make your experience with us a safe one. So we’ve been busy putting safety measures in place in-line with government guidelines. This includes contact-free deliveries. Click here to find out more.


Are your Elliotts Living Spaces showrooms open?

Our showroom are open for pre-booked appointments only. If you'd like to book an appointment, please get in touch.


I’ve got a query on my account. Can you help?  

Yes! Our accounts team is still available and here to help with any queries and taking payment.  

You can reach the team at 023 8038 5312 or credit.control@elliotts.uk


How will I know if you make further changes to the way you are trading? 

We will continue to update this FAQ. We will also update our social media channels for the latest information: 

Facebook 

Twitter 

LinkedIn 



We want to thank all our customers for their patience and understanding at this time. For our latest trading update, click here.


Stay safe! 


Team Elliotts 

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