This is an opportunity for a candidate with an interest in the construction industry to learn the various operations of a builders’ merchant, with a strong focus on customer service.

Winchester Tool Centre
Bishop's Waltham
Portsmouth Tool Centre
Reporting to: 
Branch Manager
40 hours per week, 8am – 5pm Monday to Friday
Closing date: 
Duties and Responsibilities:

Working in the branch, learning a wide variety of tasks, including:

  • Serving trade and retail customers on the counter; processing payments, providing advice on products (after training), negotiating prices (after training), and selling linked products
  • Answering the branch telephone; assisting with various queries, processing orders.
  • Assisting with organisation of the shop; tidiness, stock levels, and effectively merchandised in order to maximize sales
  • An interest in building materials or the construction industry, and enthusiasm to learn products proactively
  • Previous experience in a customer facing role would be an advantage
  • Ability to work within a team
  • Excellent communication skills – face to face and over the telephone in order to communicate professionally with our customers
  • Sound IT skills (ability to use Microsoft Office)


    • Training will be delivered via a combination of "on the job" (with regular visits from the training provider) and internal (via completion of online product knowledge modules in our e-academy) and supplier training
    • The apprenticeship is expected to last 12 months

Application Form